Login or password help
If you can log in, open Profile and change your password there. If you cannot log in, email hello@finishhigh.com from the email address on your FinishHigh account. Include your name and the problem you see.
Support
Help for your account.
Use this page when login, billing, refunds, cancellation, or study questions are confusing.
Plain English
Simple policy first. Lawyer review later.
Best support email: hello@finishhigh.com. Use the same email as your FinishHigh account when possible.
Billing or cancellation
When paid checkout is active, logged-in students should use Profile -> Manage billing. Until then, no real charge is made by FinishHigh. For billing help, email hello@finishhigh.com with your account email and plan.
Refund requests
Email hello@finishhigh.com with your account email, purchase date, plan, and reason. Refund rules should follow the Refund Policy and any law that applies.
Wrong account email
Email hello@finishhigh.com and explain both emails: the email you used and the email you want to use. Do not send passwords by email.
Study or content problem
Send the page name, question text, your answer, and what felt confusing. This helps us fix unclear practice questions faster.
What not to send
Do not email passwords, full card numbers, Social Security numbers, or official GED account passwords. FinishHigh should never need those.
1. Email support
Send your request to hello@finishhigh.com.
2. Include proof
Use your account email, page name, date, and plan if billing is involved.
3. Wait for reply
Support is manual during this MVP stage. Do not send private passwords.
Important:
This page is a plain-English operating policy for the MVP. It should be reviewed by a qualified lawyer before large public marketing or real paid subscriptions.